the idiocy of copy protection
When people wonder why there is such hostility to the intellectual property framework in the United States and how companies are allowed to inflict intentional damage into their products in the name of 'copyright protection', Blizzard is a poster child for some of the worst behavior. When you buy a software package from them, you don't actually buy the right to use that software on your computer. You buy the right to maybe sometimes use that software under certain circumstances solely under Blizzard's discretion.
Oh, but I forgot, hampered functionality is what customers are demanding. After all, as senior producer Alex Mayberry helpfully explained to MTV, "with our games as a whole we're tying everything into Battle.net these days...We can provide a much a much more stable, connected, safer experience than we could if we let people play off-line."
Ah, maybe it's just a rogue software developer. Oh, nope, senior executive Robert Bridenbecker shows it's a management decision, stating, "When you look at everything you get by having that persistent connection on the servers, you cannot ignore the power and the draw of that." Let's assume the guy hasn't made it to senior management by being a total idiot himself. Which leaves the only conclusion that DRM crap is, well, crap. Or in Blizzard's words:
How do you like them stable and connected and persistent apples? Apparently Blizzard customer service likes 'em so much they don't even respond to support requests. But the exclamation points make it all okay!
Update: Contrasting the corporate spin with the actual legal agreement is downright hilarious.
13. DISCLAIMER OF WARRANTIES.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. BLIZZARD DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE GAME CLIENT OR THE SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.