We're undergoing "reengineering" right now at work, which usually means one of two things (often a little of both). Either there is discussion about how people waste time and what inefficencies can be improved, or it's a way for management to tell employees they have to do more for the same pay. At times, it feels like there is serious discussion about processes that can be improved and more efficient ways of allocating job duties.
But my goodness, the overarching theme seems to be blame the employees! Why aren't you getting all this work done? You have to get it done, you must be wasting time, every other organization out there is doing what we do with fewer people, blah blah blah. It's partly frustrating because operational improvement is one of the big things that draws me to business; of course there are always ways things can be done better. It's called progress.
Creating an atmosphere of combativeness and blame is not how you realize constructive progress, however. It is particularly frustrating when managers talk about thinking outside the box, so to speak, yet have no real intention of actually entertaining ideas that are outside the realm of how the managers want things done. In our particular case, we are caught in this impossible bind between our bosses' desire to keep control of all things within administration/accounting and the simple fact that pay scales and job titles suggest significantly more responsibility should be assigned to departmental managers.
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